Waking watch officer services
When a residential building has fire safety defects, a waking watch is an interim measure that puts trained people on patrol to spot fire early and make sure residents are alerted. Our officers carry out visible patrols and fire safety checks, follow clear evacuation procedures and keep detailed logbooks for your records.
What you get with our waking watch officer services
Visible patrols
Officers patrol the building at set intervals so residents can see cover is in place.
Fire safety checks
Escape routes, doors, alarm panels and common areas checked on each round.
Evacuation procedures
Officers follow clear, building-specific evacuation procedures and know how to alert residents and call the fire and rescue service.
Detailed logbooks
Every patrol and incident recorded, giving the Responsible Person evidence of cover.
Resident communication
Calm, professional communication with residents who have questions or concerns.
Rapid mobilisation
A survey, assignment instructions and officer briefings agreed before the first shift.
Accredited, screened and always reachable
SIA Approved Contractor
Part of the SIA Approved Contractor Scheme for security guarding. Check our status on the official SIA register.
BS 7858 screened
All officers are screened to BS 7858 and trained to standard. Guarding officers are SIA licensed.
24/7 control room
Immediate escalation to the control room and on-call managers on 0330 088 0991.
Dedicated contract manager
Clear assignment instructions, KPI reporting and a named contact for every contract.
Check our SIA Approved Contractor entry on the official register
Up and running with a clear plan
A structured onboarding process means you see value and improvement from day one.
Survey and risk assessment
We survey each location and assess the risks before we quote.
Assignment instructions
Assignment instructions, patrol patterns and escalation routes are agreed with you.
Officer selection
Officers are selected to suit your site requirements and culture.
Review and reporting
Regular review meetings and reporting against your KPIs, with a dedicated contract manager.
Frequently asked questions
What is a waking watch?
A waking watch is a team of trained people who patrol a building, usually overnight and at other times as required, to detect fire and alert residents. It is used as an interim safety measure while fire safety defects are put right.
Who is responsible for arranging a waking watch?
The Responsible Person for the building decides what interim measures are needed, normally on the advice of a fire risk assessor. We provide the officers and the records.
Do you keep records of patrols?
Yes. Officers complete detailed logbooks of each patrol, and we can share these with you and your fire risk assessor.
Talk to a security and facilities specialist
Tell us about your site and we will usually come back with a tailored proposal within one business day. For urgent queries, call our 24/7 helpline.