Retail security guards
Good retail security cuts losses without putting customers off. Our officers combine a visible deterrent with customer service and conflict management skills, protecting your stock and your colleagues while keeping stores welcoming.
What you get with our retail security guards
Overt guarding
Uniformed officers at the entrance or on the shop floor, deterring theft by presence.
Covert guarding
Plain-clothes officers who watch for theft and report incidents discreetly.
Loss prevention
Officers placed where your losses are highest, at the times you trade busiest.
Conflict management
Calm handling of abusive customers and difficult situations.
Customer service
Officers briefed to be polite and helpful as well as vigilant.
Incident and theft reporting
Written reports and clear handovers so you can spot patterns in losses.
Accredited, screened and always reachable
SIA Approved Contractor
Part of the SIA Approved Contractor Scheme for security guarding. Check our status on the official SIA register.
BS 7858 screened
All officers are screened to BS 7858 and trained to standard. Guarding officers are SIA licensed.
24/7 control room
Immediate escalation to the control room and on-call managers on 0330 088 0991.
Dedicated contract manager
Clear assignment instructions, KPI reporting and a named contact for every contract.
Check our SIA Approved Contractor entry on the official register
Up and running with a clear plan
A structured onboarding process means you see value and improvement from day one.
Survey and risk assessment
We survey each location and assess the risks before we quote.
Assignment instructions
Assignment instructions, patrol patterns and escalation routes are agreed with you.
Officer selection
Officers are selected to suit your site requirements and culture.
Review and reporting
Regular review meetings and reporting against your KPIs, with a dedicated contract manager.
Frequently asked questions
Do you offer covert and overt guards?
Yes. We provide both uniformed and plain-clothes retail officers, depending on what your store needs.
Can you cover shopping centres as well as single stores?
Yes. We support single stores, high streets and shopping centres.
Will guards put customers off?
Our officers are trained in customer service and conflict management, so they deter theft without making stores feel unwelcoming.
Talk to a security and facilities specialist
Tell us about your site and we will usually come back with a tailored proposal within one business day. For urgent queries, call our 24/7 helpline.