Key holding and alarm response
When an alarm activates out of hours, you should not have to leave home to deal with it. We hold your keys securely and our 24/7 control room dispatches an officer to attend, check the premises and report back, reducing the risk to your own staff.
What you get with our key holding and alarm response
Secure key storage
Keys are stored securely, logged and released only to authorised officers.
24/7 alarm dispatch
Our control room dispatches an officer when an alarm activates, day or night.
Site checks and re-securing
Officers check the premises inside and out, establish whether it is a false alarm or a genuine incident, and secure the site.
Escalation and liaison
Escalation to you, your nominated contacts and the emergency services where needed.
Welfare checks and inspections
Scheduled or on-demand visits to check on a site.
Verified incident reports
A written report after every attendance so you have a record for your insurer.
Accredited, screened and always reachable
SIA Approved Contractor
Part of the SIA Approved Contractor Scheme for security guarding. Check our status on the official SIA register.
BS 7858 screened
All officers are screened to BS 7858 and trained to standard. Guarding officers are SIA licensed.
24/7 control room
Immediate escalation to the control room and on-call managers on 0330 088 0991.
Dedicated contract manager
Clear assignment instructions, KPI reporting and a named contact for every contract.
Check our SIA Approved Contractor entry on the official register
Up and running with a clear plan
A structured onboarding process means you see value and improvement from day one.
Survey and risk assessment
We survey each location and assess the risks before we quote.
Assignment instructions
Assignment instructions, patrol patterns and escalation routes are agreed with you.
Officer selection
Officers are selected to suit your site requirements and culture.
Review and reporting
Regular review meetings and reporting against your KPIs, with a dedicated contract manager.
Frequently asked questions
How quickly do you respond to an alarm?
Our average alarm response time is 60 minutes. Exact response times depend on the site location and are agreed when we mobilise your contract.
Who holds my keys?
Keys are held securely and only released to authorised officers. We agree key handling procedures with you before the service starts.
Is there a 24/7 number to call?
Yes. Our 24/7 helpline is 0330 088 0991, with immediate escalation to the control room and on-call managers.
Talk to a security and facilities specialist
Tell us about your site and we will usually come back with a tailored proposal within one business day. For urgent queries, call our 24/7 helpline.